Last updated 16 September 2026.
Shipping included
Each unframed A4 print costs £150, including protective packing and standard delivery. Orders are dispatched from the United Kingdom. Standard delivery is included to destinations available at checkout. We select an appropriate postal or courier service after payment. Where the selected service provides tracking, we will send the tracking reference by email. If no reasonable postal or courier service can fulfil a particular delivery address after an order, we will contact you and offer a full refund rather than mark the order dispatched.
Orders are normally dispatched from the United Kingdom within two working days after confirmed payment. Dispatch is not the same as delivery. Delivery times vary by destination and may be affected by the carrier, customs or local conditions. Working days are Monday to Friday, excluding public holidays at our UK dispatch location.
The destination and included standard delivery are shown before payment. The selected service is chosen after payment. Standard delivery is included in the product price. Import VAT, customs duties, handling or clearance charges may be applied by the destination country or carrier and may be payable by the recipient unless checkout states otherwise.
A larger or multi-item order may be dispatched in more than one parcel. This does not add a charge for the included standard delivery unless a different service and price are expressly agreed before payment.
Custom portraits
Creation time, reference photographs, revisions and delivery by post or courier are agreed individually by email before a commission is accepted. The agreed price includes the confirmed standard delivery arrangement. The standard print dispatch promise does not set the completion time for a portrait.
Ordinary print returns
For a standard catalogue print, you can change your mind by telling us within 14 days after the day you receive your order. Then send the goods back within 14 days of telling us. A limited edition or an edition number does not by itself make a catalogue print personalised.
Contact constantinanaraluca81@gmail.com, write to the address below, or use the optional cancellation form. Include your order number where available. We will provide the appropriate return instructions without undue delay. You do not need discretionary approval to give a valid cancellation notice or exercise a statutory right. Not sending an email before returning goods does not automatically remove statutory rights. This contact procedure does not replace the seller details provided in our Terms and Conditions or restrict your statutory rights.
Return address: c/o Noctis Studios, 23 Glenfield Road, Leicester, LE3 6AT, United Kingdom.
This is the only published correspondence and returns address for this shop. Do not send parcels to another project address or to any Noctis backend or hosting location. Noctis Studios is the address addressee only; Ana-Raluca Constantin trading as My Art For You remains the seller.
The customer pays the direct postage for an ordinary change-of-mind return where disclosed before purchase. Pack the print protectively and keep proof of posting. Original packaging is recommended, not compulsory.
Refunds are issued by the original payment method within 14 days of receipt of the returned goods or evidence that you sent them back, whichever is earlier. No processing fee, restocking fee or deduction for the included standard outbound postage is made. Only a legally permitted deduction for excessive handling may apply. The full Terms and Conditions explain the position when nothing has yet been dispatched.
Damaged, incorrect or faulty deliveries
Email the order details and a description of the issue. Photographs can help where available; there is no artificial 24- or 48-hour deadline that removes legal rights. We remain responsible for our delivery obligations and cover reasonable return costs where the problem is our responsibility. Remedies depend on your legal rights and may include a refund, repair or replacement. A refund or dispute does not automatically restore a numbered sale copy to available stock; any approved return-to-stock action is separately audited.
Personalised portraits
The standard change-of-mind right normally does not apply to a genuinely personalised portrait. Cancellation arrangements are explained and agreed before work starts. This does not remove rights where work is faulty, misdescribed or not supplied as agreed.
Read the Terms and Conditions for the complete terms. For delivery questions or a missing parcel, contact constantinanaraluca81@gmail.com.