Are frames included?
No. Current print listings are supplied unframed. Frames shown in mockups are for presentation only.
What size are the prints?
Every current print listing is A4. Exact measurements are not published until confirmed for the supplied product.
What paper is used?
Prints are produced on professional-quality paper. The brand, weight and print method are not currently documented or published.
Will the colours match my screen?
Use the product photographs as a guide and contact My Art For You before ordering if a particular colour match is important.
How are prints packaged?
Protective standard packing is included in the £150 print price.
When will my order be dispatched?
Orders are normally dispatched from the United Kingdom within two working days after confirmed payment. Dispatch is not the same as delivery. Delivery times vary by destination and may be affected by the carrier, customs or local conditions.
Where do you deliver and how much is shipping?
Standard delivery is included to destinations available at checkout. We select an appropriate postal or courier service after payment. Where the selected service provides tracking, we will send the tracking reference by email. Import VAT, customs duties, handling or clearance charges may be applied by the destination country or carrier and may be payable by the recipient unless checkout states otherwise.
Can I return a standard print?
The supplied terms provide a 14-day cancellation process for ordinary catalogue prints. Email constantinanaraluca81@gmail.com, include the order number if available, and return instructions will be supplied. A statutory cancellation does not require discretionary approval, and not sending an email first does not automatically remove statutory rights. Correspondence and returns address: c/o Noctis Studios, 23 Glenfield Road, Leicester, LE3 6AT, United Kingdom.
What if my parcel arrives damaged?
Contact My Art For You with photos and the order details so the issue can be reviewed.
How can I pay?
Card payment uses a secure Stripe Checkout Session for the whole basket when online ordering is available.
Can I buy several prints?
Yes. One basket can contain different artworks and more than one copy of a work, up to its live remaining sale allocation. The server checks every line atomically before checkout.
Can I order a custom portrait?
Yes. Email Ana with the preferred size, reference photo details, mood, colours and symbolic details. The website form is disabled in this release.
What kind of reference photo is needed?
A clear reference photo is required.
How is the number of people priced?
The currently published custom portrait prices are per person.
How long does a custom portrait take?
A turnaround time is confirmed directly before work starts; no public estimate is currently approved.
Are revisions included?
The number and scope of revisions are confirmed directly before work starts; no public revision allowance is currently approved.
Can I reproduce the artwork?
The shop does not publish a separate reproduction or commercial-use licence. Contact My Art For You before reproducing or using artwork commercially.